All Customer Service employees and similar positions (“Customer Service Employees”) who worked for Lands’ End, Inc. (hereafter, “Lands’ End”) between October 6, 2020, through July 31, 2024, may be entitled to a payment from a class and collective Action lawsuit settlement.

Former Home Agent Christopher Quella is suing Lands’ End claiming that he and other call center agents were not paid for time spent performing start-up/log-in and log-out/boot-down activities before and after their shifts and are owed unpaid overtime wages, minimum wages, and other damages from Lands’ End.

Lands’ End denies these allegations and believes that call center agents were and are properly paid for all time worked and received all monies to which they are entitled.

The Plaintiff and Lands’ End agreed to this settlement to avoid the burden, expense, inconvenience, and uncertainty of litigation. The Court preliminarily approved this settlement, but the Court has not made any ruling on the merits of the Plaintiff’s claims, and no party has prevailed in this action.