Former Home Agent Christopher Quella is suing Lands’ End claiming that he and other call center agents were not paid for time spent performing start-up/log-in and log-out/boot-down activities before and after their shifts and are owed unpaid overtime wages, minimum wages, and other damages from Lands’ End.

Lands’ End denies these allegations and believes that call center agents were and are properly paid for all time worked and received all monies to which they are entitled.

To participate in the lawsuit, you must complete, sign, and return the Claim Form by February 28, 2025. There are two ways for you to return your Consent to Join Form:

Option 1 – Mail Your Claim Form: You can mail your completed and signed Claim Form to the notice administrator.

Option 2 – Electronically Submit Your Claim Form: You can complete, sign, and submit your Claim Form online.

Lands’ End has agreed to pay up to a maximum of $360,000.00 to be allocated among current and former Customer Service Employees who qualify for a settlement payment based upon the weeks worked in the Customer Service Employee role.  The settlement fund will cover settlement payments to each person who submits a valid Claim Form and/or who worked in Wisconsin between October 6, 2021, through July 31, 2024, a Service Payment of $15,000.00 to the Named Plaintiff for his service in obtaining this settlement, the employee’s share of payroll taxes, attorneys fees’ and costs of up to one-third of the settlement fund, the costs of the Settlement Administrator to facilitate this settlement up to $12,500.00, and a reserve fund to pay disputed and untimely claims.  Unclaimed funds associated with the Released Federal Law Claims, described below in Section 8, will remain with Lands’ End. Unclaimed funds associated with the Released State Law Claims, described below in Section 8, will be redistributed to a charitable purpose.